puna Join Early Access ↗
A clearer start for every customer

Puna sees the signals.

Know when onboarding is going wrong before your customer tells you.

Join Early Access ↗See what you’ll know ↓
✓No more manually reviewing sessions, support tickets, and onboarding notes.
A clear next stepKnow what to do, and why.
Customer success teammates reviewing an onboarding together
The clues are already there.They’re just spread across the customer journey.
The quiet gap in onboarding

You shouldn’t need a customer complaint to know onboarding is struggling.

Your CSM starts a new onboarding. The customer attends kickoff, users explore, some features get adopted and others get ignored. Someone gets stuck. Another user hits an error. But the CSM usually doesn’t know.

01The signals exist in different places.

02No one has time to check every account.

03Days pass before someone investigates.

04By then, the customer may already be at risk.

One clear answer from many customer signals

Which customer needs attention today?

Scattered activity becomes one account story, with a clear reason and a useful next step.

Acme Inc

Onboarding Day 6 · Updated today

● Needs attention
✓4 of 6 users active across the account
✓Core setup completed
!Import workflow causing friction
!2 users encountered errors
!Key integration still incomplete
Recommended action

Contact the account admin and offer help completing the import workflow.

Clarity for your whole team

Know what is happening without investigating it yourself.

Get useful answers about the customer journey, all in one place.

01 / ADOPTIONIs this customer actually adopting the product?
02 / FRICTIONWhere are users getting stuck?
03 / PROGRESSWhich important steps are incomplete?
04 / EXPERIENCEAre technical issues affecting onboarding?
05 / ENGAGEMENTHas engagement started dropping?
06 / NEXT STEPWhich account needs help, and what should the CSM do?
A more proactive way to care for customers

Turn reactive Customer Success into proactive Customer Success.

Step in while a small blocker is still easy to solve.

Before · Find out late
1Wait for feedback
↓
2Search across tools and watch sessions
↓
3Discover the problem late
After · Step in early
1Customer behavior changes
↓
2Get a clear explanation and next action
↓
3Help the customer keep moving
Simple by design

How it works

1

Connect your customer tools

Bring the signals your team already uses together.

2

We analyze onboarding signals

Spot progress, friction, and changes in engagement.

3

Get account-level insights

See who needs attention and a recommended next step.

Product behavior signals

Connect the product analytics and session replay tools you already use.

SIGNAL FROMLogRocketUnderstand product friction and session behaviorSUPPORTED IN MVP
Better starts change the relationship

Catch onboarding problems while they are still easy to fix.

Give your team more room to help customers reach value.

↗Faster time to value
↗Fewer stalled accounts
↗Less manual work for CSMs
↗Earlier intervention
↗A better customer experience
↗Stronger product adoption
Make every onboarding easier to see

Know which customers need attention before they ask for it.

Give your Customer Success team a clear view of every onboarding.

No spam. Just a conversation about early access.